Refund policy

Returns and Refunds

You may request a return within 30 days of delivery. To start a return, contact Wûra with your order number and reason for the return. Do not send an item back until you receive return instructions and approval.

To be eligible, the item must be unused, unworn, and in its original condition and packaging. Proof of purchase is required.

Damaged, defective, or incorrect items must be reported within 7 business days of delivery. Include your order number and clear photos of the item and packaging. If approved, Wûra will arrange a replacement, refund, or other appropriate resolution.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect. Original shipping charges are non-refundable unless required by law.

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the refund.

Contact us before returning any item. Returns sent without prior approval may not be accepted.